Q: How do I order Bullion or Coins from Lone Star Gold and Silver? A: Give us a call @ 210-816-1395 and we can set up a private appointment in our secure office, or we can discuss your options over the phone. We can also be reached by email. Whatever is easiest and most comfortable for you!
Q: Are there any extra or hidden fees involved with my Coin/Bullion special order? A: Absolutely NOT! The price we agree on is the price you pay. We believe in complete transparency and would never spring extra fees on our customers.
Q: Is my price locked in once we come to an agreement? A: YES! Once you make a decision on what Precious Metal items you want, and payment is made, your price is locked in. If Precious Metal prices happen to spike, no worries you are locked in at your original price.
Q: What are my payment options? A: Lone Star Gold and Silver accepts Cash, Bank Wire, or Cashier's Checks ONLY. Credit and Debit cards involve processing fees that raise the end price for our customers. We are dedicated to providing the BEST prices and therefore do not accept payment methods that involve processing fees or the potential for charge-backs or fraud.
Q: Is there a minimum order? A: Yes we do have a minimum order amount of $1000 on our Wholesale Direct Coins and Bullion.
Q: Do you report my purchases of Coins or Bullion to the IRS or any other agency? A: Lone Star Gold and Silver is not currently required to report our sales transactions to the IRS or any other federal, state or local agencies unless you fall under the Form 8300 requirement for cash transactions in excess of $10,000.
Q: Can I cancel my order? A: All orders, once placed over the phone, through email, or in our office are final and legally binding contracts between Lone Star Gold and Silver and our clients.
Q: What information do I need to order Coins or Bullion from Lone Star Gold and Silver? A: We will need your legal full first and last name, shipping address, phone number and email address. You must provide your physical address, not s PO Box. Fed-Ex and UPS will not deliver to PO Boxes. Lone Star Gold and Silver retains the right to request additional identification from clients at our discretion. We will never share your information with anyone except trusted 3rd parties who participate in fulfilling your order (example: shipping services like UPS or Fedex), or when required by State or Federal Law.
Q: Why should I do business with Lone Star Gold and Silver instead of my local coin store or the big online retailers? A: Coin stores have many employees, usually pricey leases or rent amounts, building maintenance, and countless other large dollar overhead expenses. They often times will try and talk potential customers into buying "premium" coins or bullion where they make larger margins. Lone Star Gold and Silver directly buys and ships from some of the largest wholesalers in the United States and are able to utilize these relationships to provide our customers with some of the best prices available.
Q: How do I go about browsing Lone Star Gold and Silver's Estate Fine Jewelry Selection? A: At this time our Jewelry Sales are done exclusively through our eBay Store. (LoneStarGoldandSilver on eBay) If you don't see what you are looking for, we have an extensive inventory, just email or give us a call and we will be happy to see if we can accommodate you!
